Troubleshooting
- Why do I get the message 'For security your account is temporarily locked. Try again in one minute or reset your password'?
- Why does my child get the message 'For security your account is temporarily locked. Try again in one minute or reset your password'?
- What can I do if my child forgot their username?
- What can I do if I forgot the email associated with my Parent account?
- Why do we see the message 'Sorry, this activation code has already been used’ when trying to activate my child's code?
- Why do we see the message 'Sorry, this isn't a valid code. Please check and try again’ when trying to activate my child's code?
- Why do we see the message 'Sorry, the title linked to this code has been removed’ when trying to activate my child's code?
- Why do we see ‘Sorry, you already have a code activated for this product’ when trying to activate my child’s code?
- What should I do if my child’s activation code is damaged?
- An error message says that access has been denied. What should I do?
- Can I delete my Cambridge account or my child's?
- I selected the wrong role when I signed up to Cambridge One, can I change it?
- My child has forgotten their password. Can I help?
- What can I do if I haven’t received the verification or password reset email?
- What can I do if I forgot my password or my login doesn't work?
- The activity content overlaps or doesn’t fit correctly in my child's screen. What can I do?
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