Parent

Getting started

• Can I create a accounts for more than one child on Cambridge One?
• What is a Cambridge account?
• How can I access my child's materials after activating their code?
• How do I create a parent account?
• How do I log into my parent account?

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How to use Cambridge One

• How can I update my personal details on Cambridge One?
• How do I enrol my child in a class?
• How can I check my child's progress on Cambridge One?
• How do I activate the code to access learning materials for my child on Cambridge One?

Troubleshooting

• Why do we see the message 'Sorry, the title linked to this code has been removed’ when trying to activate my child's code?
• Why do we see ‘Sorry, you already have a code activated for this product’ when trying to activate my child’s code?
• What should I do if my child’s activation code is damaged?
• My child or I can't log in. An error message says that access has been denied. What should I do?
• Can I delete my account or my child's?
• Testing hyperlinks

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Cambridge One Desktop App

• How do I install Cambridge One Desktop App?
• What is the Cambridge One Desktop App?
• How do I uninstall Cambridge One Desktop App?
• How does my child access eBooks from Cambridge One Desktop App?
• Can my child share the app with other learners using the same computer?
• What’s the difference between working online and offline in my eBooks?

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