Getting started

• Can I create accounts for more than one child using my parent account?
• How do I activate and access 'Fun for' materials?
• How do I access my child's materials after activating their code?
• How do I log in to my parent account?
• How do I create a Cambridge One account for my child?

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How to use Cambridge One

• How can I update my personal details on Cambridge One?
• How do I enrol my child in a class?
• How can I check my child's progress on Cambridge One?
• How do I activate the code to access learning materials for my child on Cambridge One?

Troubleshooting

• Why do I get the message 'For security your account is temporarily locked. Try again in one minute or reset your password'?
• Why does my child get the message 'For security your account is temporarily locked. Try again in one minute or reset your password'?
• What can I do if my child forgot their username?
• What can I do if I forgot the email associated with my Parent account?
• Why do we see the message 'Sorry, this activation code has already been used’ when trying to activate my child's code?
• Why do we see the message 'Sorry, this isn't a valid code. Please check and try again’ when trying to activate my child's code?

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Cambridge One Desktop App

• How do I install Cambridge One Desktop App?
• How do I log in to the Cambridge One Desktop App?
• What is the Cambridge One Desktop App?
• How do I uninstall Cambridge One Desktop App?
• How does my child access eBooks from Cambridge One Desktop App?
• Can my child share the app with other learners using the same computer?

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