Troubleshooting
- What should I do if I have a code for Cambridge LMS that I can't activate?
- I completed my assignment or test. Why can't my teacher see my results?
- What can I do if I cannot see my test scores in Cambridge One?
- Why do I get the message 'For security your account is temporarily locked. Try again in one minute or reset your password'?
- Can I retake an assignment?
- Bookshelf has been retired. What should I do?
- What can I do if I activated my learning materials in the wrong account?
- Why can’t my teacher see my activities?
- What can I do if I can't respond to an activity in Collaboration Plus?
- What can I do if my assignment is not marked as completed?
- Why do I see the message 'Not valid' in my writing competency test?
- Why can't I access my assignments?
- Why can’t I continue after selecting an answer in questions with multiple correct answers?
- Why can't I access the tests in my course?
- Why do some new assignments already show as completed?
- What should I do if I find a content error?
- Why can I see my previous progress in a new class?
- What can I do if my book does not include an activation code?
- Why do I see a message saying I don't have access to my activities?
- What can I do if I forgot the username or email associated to my account?
- What can I do if I don’t receive the code for the digital only materials I purchased online?
- What can I do if my materials appear under My independent learning by mistake?
- Why am I sent back to the dashboard when I try to open my assignment?
- Why can’t I use my microphone for speaking activities?
- What can I do if my activation code has expired?
- Why is my Linguaskill course progress not showing?
- Why did I lose my progress when I joined a class?
- Why do I see the message 'Sorry, the title linked to this code has been removed’ when trying to activate my code?
- Why do I see the message 'Sorry, you already have a code activated for this product’ when trying to activate my code?
- Why do I see the message 'Sorry, this isn't a valid code. Please check and try again’ when trying to activate my code?
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