Troubleshooting
- Can I delete my account?
- I can’t log in. An error message says that my access has been denied. What should I do?
- Why does my code seem expired after being recently activated?
- What is a HAR file, and how do I generate one?
- Why can’t I drag and drop my test responses?
- When I click ‘Next’ an error message pops up and I am unable to submit the activity. What can I do?
- What can I do if my class key isn't working?
- I joined a class, but it’s not showing on my Dashboard
- What does ‘Progress reset’ mean?
- What can I do if I have forgotten my password or Cambridge One doesn’t recognise my login details?
- I selected the wrong role when I signed up to Cambridge One, can I change it?
- What can I do if I haven’t received the verification or password reset email?
- I’ve received an invitation but it was sent to the wrong email address. What should I do?
- What can I do if my activation code is not being accepted?
- I can’t submit an answer for a writing or speaking activity to my teacher, because I can't see a submit button
- I saved my answer for a writing or speaking activity. Why can't my teacher see it?
- The activity content overlaps or doesn’t fit correctly in my screen. What can I do?
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