Troubleshooting
- Why do I get the error 'Sorry, your file could not be uploaded'?
- What should I do if a student appears as an Independent Learner instead of in my class?
- Why isn’t my online professional development course certificate available?
- What can I do if my school account was rejected?
- What should I do if students were added to the wrong class?
- What should I do if one or more students have damaged activation codes?
- Why were there delays in bulk code activation requests recently?
- Why am I seeing errors when I try to copy my template class into new ones?
- Why does all the data for each record in my CSV file appear in column A and I get an error when trying to upload the file?
- I have created a class using the ‘Progress reset’ option, is it possible to change it?
- What should I do if one or more students have damaged activation codes?
- Why are the drag and drop test activities not working for my students?
- As an administrator, can I find out who activated a student code?
- Why can't I find the materials I want to add to my class?
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