Troubleshooting
- I still need help. What can I do?
- I'm not happy with my purchase. What can I do?
- My test won’t start. What can I do?
- My target band is not listed. What can I do?
- Why is my country not listed when I enter my billing address?
- My payment failed. What should I do?
- What can I do if I have forgotten my password or Cambridge One doesn’t recognise my login details?
- What can I do if I haven’t received the verification email?
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