1. The email may have gone to your spam/junk folder, so check this first
2. If it's not there, ask for the email to be re-sent to you:
-
Verification email
On the login page, enter your details and then choose ‘Resend verification email’
-
Password reset email
Select 'Forgotten your password?', enter your email address, and choose 'Reset password'.
Tips:
- The password reset link is valid for 60 minutes, while the verification email is valid for 24 hours after your request
- Please make sure you enter the correct email address you use to register your account
- Add noreply@cambridge.org and noreply@cambridgeone.org to your email address book and safe sender list (or ask your school network administrator).